Customers may request a product exchange\/return or a refund in the following cases:<\/p>\n
The product is defective due to manufacturing issues, such as leakage, poor-quality packaging, or incorrect labels.<\/p>\n<\/li>\n
Incorrect product type, item code, or quantity delivered compared to the order.<\/p>\n<\/li>\n
The product is damaged during transportation, including breakage, leakage, dents, or deformation.<\/p>\n<\/li>\n
The product is unopened, in its original packaging, with intact anti-counterfeit seals and original factory sealing.<\/p>\n<\/li>\n
Requests for exchange\/return must be submitted within 07 days<\/strong> from the date of receipt (based on the delivery note or delivery receipt).<\/p>\n<\/li>\n<\/ul>\n The product has been opened, shows signs of use, or has been altered from its original condition.<\/p>\n<\/li>\n The product no longer has labels, tags, QR codes, seals, or accompanying invoices.<\/p>\n<\/li>\n The product is damaged due to improper storage after delivery.<\/p>\n<\/li>\n The return\/exchange request is made after the allowed time limit.<\/p>\n<\/li>\n Errors caused by the customer ordering the wrong product or changing usage needs without timely notification.<\/p>\n<\/li>\n<\/ul>\n Step 1: Submit a Request<\/strong><\/p>\n Contact NPOIL Customer Service via hotline\/Zalo\/email and provide:<\/p>\n Order number or VAT invoice<\/p>\n<\/li>\n Photos\/videos showing the defect or incorrect product<\/p>\n<\/li>\n Clear reason for the exchange\/return<\/p>\n<\/li>\n<\/ul>\n Step 2: Confirmation & Guidance<\/strong><\/p>\n Customer Service will verify the information and respond within 24\u201348 working hours<\/strong>.<\/p>\n<\/li>\n<\/ul>\n Step 3: Return the Product<\/strong><\/p>\n The customer sends the product back to the warehouse as instructed.<\/p>\n<\/li>\n NPOIL will cover the shipping cost if the issue is caused by NPOIL.<\/p>\n<\/li>\n<\/ul>\n Step 4: Product Exchange or Refund<\/strong><\/p>\n Exchange for the correct product (subject to availability), or<\/p>\n<\/li>\n Refund within 3\u20137 working days<\/strong> via bank transfer.<\/p>\n<\/li>\n<\/ul>\n In cases where a replacement product is unavailable or the customer no longer wishes to use the product, NPOIL will issue a 100% refund of the product value<\/strong> after confirming eligibility for return.<\/p>\n<\/li>\n No refunds will be provided for products that have been opened, used, or do not meet the return conditions stated in Section 2.<\/p>\n<\/li>\n<\/ul>\nCases Where Returns \u2013 Refunds Are Not Accepted<\/h2>\n
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Return \u2013 Refund Procedure<\/h2>\n
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Refund Policy<\/h2>\n
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Support Contact Information<\/h2>\n